We have 3 days easy exchange/return policy. Please request for exchange/return within 3 days (72 hours) from the receipt of the product.

No return/exchange or refund option (even in case of damage in transit) is there for orders delivering outside India. 

No return or exchange request will be accepted after 3 days or 72 hours of delivery.

Important

1. To be eligible for a return/exchange, the item must be unused and in the same condition that you received it along with the invoice. It must also be in the original box provided. 

2. Return/Exchange is not applicable for the following items:

– Nose pins, Nolaks, Rudraksh, & Gems.

3. No Return/Exchange and refund facility is available for orders for which delivery address is not in India.

4. Applicable shipping charge according to the order value need to be paid by the customer.

5. For once exchanged items, no return/exchange request is accepted except manufacturing defects/damaged items.

6. Opening video is must for return/exchange for manufacturing defects/damages.

7. NO RETURNS WILL BE ACCEPTED FOR SIZE ISSUE OR QUALITY OR PERSONAL PREFERENCES. We publish sizes of our products in product description.

8. Wrong Item Received – must be verified via unboxing video.

9. Defective or Damaged item received – must be verified via unboxing video.

10. Based on the pictures and unboxing video shared by the customer, our team will determine whether a replacement or return is warranted. Decision of our team in this regard is final.

11. To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with inserts, and in its original packaging.

How to return Items for Return/Exchange?

We have 2 methods to return the products to us.

1. We offer doorstep return pickup facility at the cost of Rs 100 per package. However, it will be free in case of manufacturing defects & Opening video is must.

2. Alternatively you can ship the product to the following address. The shipment should be booked within 7 days of recieving the item. Once you ship the parcel, kindly share the tracking details (Receipt) for our reference. 

Return Address

TBS EMPOWERMENT,

NEAR PETROL PUMP,

MALHANPAR,

U.P., 273403

Phone: 9451000353

How to request Return/Exchange?

You can go to our Return Center and put your Order no. and Email/Phone which you have used to place the order. This will fetch your order details. You can select the items to submit a return request.

Or you can just reach out to us on Whatsapp no. +91-9451000353 or write an email to antiquecollection.help@gmail.com, we will create the return pick up for you.

Refund Process

Once the item is received and inspected, upon satisfaction we will process the refund within 2 business days. Applicable shipping charges (Upto Rs.100 for Prepaid order and Rs.200 for COD order) will be deducted from the refund amount. If opted for urgent service via DTDC PLUS, actual shipping charge will be deducted.

Mode of refund: For prepaid orders, refund will be made to the original mode of payment.

Cancellation Policy: An order can be cancelled as long as it’s not shipped. If the order is prepaid, upon cancellation the refund will be made to original payment method.  antiquecollection.help@gmail.com

Valampuri Shankhs & Rudraksha beads

We would like to bring to your notice that there are lot of individuals or institute with inadequate knowledge & no authority who try and test Rudraksha beads or Valampuri shankhs which is actually not full proof hence land up giving wrong judgements, their wrong influence or opinion cause damage to the buyers interest as well as the reputation of sellers. We are very transparent prior to the sale of products itself, hence we request our clients to clear and understand whatever doubts or information they need prior to making purchases post which we would not be concerned with the opinion of any individual or institute who has no authority on Rudraksha beads or valampuri Shankhs and we believe there is no dedicated institute for the same, hence we do not entertain any claims in regards to the same. We go to the extent allowing you to even bring along your experts to our showroom for opinion & inspection of goods prior to purchase. Post purchases we would not be able to help you.

Gemstones:

We have been providing our clients with authenticity certificate of any known Gem testing laboratory for most of the gemstones purchased from us; so there would be no doubts in regards to authenticity of the same. We request you to kindly avoid taking opinions from local jewellers in regards to valuation as it’s been common practise of undervaluing others goods. You could rather test the one valuing by saying a higher value than what you have purchased at & they would settle somewhere at the actual value of what you have purchased at.